About

Hi! I’m Alicia Rouault

I lead the “Facing Financial Shock” team at the
United States Digital Service in The White House. I am an expert in government technology, digital services delivery and product management.

email: alicia.rouault@gmail.com

• LEAD, FACING FINANCIAL SHOCK CUSTOMER EXPERIENCE TEAM
  EXECUTIVE ORDER ON CUSTOMER EXPERIENCE
  UNITED STATES DIGITAL SERVICE, THE WHITE HOUSE
  CURRENT, WASHINGTON, DC

• LEAD, UNEMPLOYMENT INSURANCE MODERNIZATION TEAM
  AMERICAN RESCUE PLAN
  UNITED STATES DIGITAL SERVICE, THE WHITE HOUSE
  2021 - 2022, WASHINGTON, DC

• PRODUCT MANAGEMENT EXPERT
  UNITED STATES DIGITAL SERVICE, THE WHITE HOUSE
  2021, WASHINGTON, DC

• DIRECTOR OF STATE & LOCAL GOVERNMENT
  18F, TECHNOLOGY TRANSFORMATION SERVICE, GSA
  2021, SEATTLE, WA

• ACTING DIRECTOR OF PRODUCT
  18F, TECHNOLOGY TRANSFORMATION SERVICE, GSA
  2018 - 2020, SEATTLE, WA

• DIGITAL SERVICES GROUP MANAGER
  COMMONWEALTH OF MASSACHUSETTS, MAPC
  2016 - 2018, BOSTON, MA

• SENIOR ADVISOR TO THE EXECUTIVE DIRECTOR, JEN PAHLKA
  CODE FOR AMERICA
  2015 - 2016, SAN FRANCISCO, CA

• INTERIM DIRECTOR OF ECONOMIC DEVELOPMENT
  CODE FOR AMERICA
  2016, SAN FRANCISCO, CA

• CEO & CO-FOUNDER, LOCALDATA.COM
  LOCALDATA
  2012 - 2014, SAN FRANCISCO, CA

• TEACHING ASSISTANCE
  MIT MEDIA LAB, CITY SCIENCE GROUP
  2012, CAMBRIDGE MA

• RESEARCH ASSISTANT
  MIT CIVIC DATA DESIGN LAB, CENTER FOR ADVANCED URBANISM
  2012, CAMBRIDGE MA

• PRODUCT MANAGER & FELLOW
  CODE FOR AMERICA & CITY OF DETROIT OFFICE OF THE MAYOR
  2011 - 2012, DETROIT MI

• ASSISTANT EDITOR & WRITER
  URBAN OMNIBUS, ARCHITECTURAL LEAGUE OF NY
  2010-2011, NEW YORK CITY

INDEPENDENT
CONSULTING

For the past 10 years I have independently consulted with private firms and the public sector on product strategy, design and development of data-driven web projects. I love to form and lead interactive teams and specialize in User Research, Product Management and Data Analysis on projects that tend to involve geospatial data, interactive maps and civic engagement. Some of my recent work has included:

• 2021: Product Advisor, Beeck Center, Georgetown University 

• 2020: Product Lead, United States Digital Response, Louisiana Department of Health 

• 2020: Product Lead, United States Digital Response, City of San Rafael, CA 

• 2017: UX research & product lead, Utile, Inc & Mass Development 

• 2015: Product Lead, Data Canvas, Swissnex 

• 2013: Innovation consultant, Sasaki 

EDUCATION

2015 Stanford d-school bootcamp curriculum
2014 MIT Department of Urban Studies and Planning
2010 Pratt Institute Department of City and Regional Planning
2008 University of Toronto Political Science and Ethics, Society & Law